This page explains how SLIDINGBOX LLC handles abuse reports and requests from law enforcement and other authorities. It forms part of the Terms of Service.
1. Report abuse
Send abuse reports to abuse@slidingbox.ai and emergency requests to the same address with "EMERGENCY" in the subject line. Include the pointer prefix, timestamps in UTC, and the source IP address or payer wallet address if you have them.
2. What we actually hold
The Service is deliberately built so that very little exists to produce. Being direct about that up front saves everyone time:
- We never receive plaintext or encryption keys, and we cannot decrypt any item. We cannot produce the content of a relayed item, and no order can compel us to produce something we do not possess.
- Stored items are deleted on first retrieval or when their time-to-live expires, at most 900 seconds after storage. By the time a request reaches us the item is almost always gone.
- We do not operate user accounts, so there is no subscriber record, billing name, or address to produce.
- Operational logs contain a request ID, route, response status, duration, error code, and a truncated pointer prefix. They do not contain ciphertext, keys, or payment signatures, and they are retained for up to 30 days.
- Payment records contain a public wallet address and settlement metadata, retained for up to five years. The underlying transaction is public on the Base blockchain and can be examined without our involvement.
3. Submitting legal process
We disclose records only where a valid legal instrument requires it, or where an emergency involves a risk of death or serious physical injury. SLIDINGBOX LLC is a Wyoming limited liability company; U.S. process should be served on the company at 30 N Gould St Ste R, Sheridan, WY 82801. Requests from outside the United States should generally proceed through a mutual legal assistance treaty or letters rogatory.
Requests should identify the requesting agency and officer, give a return address on an official domain, specify the records sought, and give a precise time range in UTC. Overbroad requests will be narrowed or refused.
4. Preservation
We will honor a valid preservation request for records that still exist when we receive it, normally for 90 days and renewable once. Preservation cannot recover an item that has already been retrieved or expired, and it cannot make plaintext available.
5. Notice to users
Our policy is to notify an affected user of a request for their records before disclosure, so they can object, unless we are legally prohibited from doing so, the request relates to an emergency involving a risk of death or serious physical injury, or notice would be counterproductive or create a risk of harm. Where a non-disclosure order applies, we will ask for it to be time-limited.
6. Cooperation and enforcement
We cooperate with valid investigations and act on credible abuse reports independently of any legal process, including by blocking network sources, invalidating evaluation keys, refusing payments from screened wallet addresses, and terminating access under the Acceptable Use Policy.